Delivery And Returns

Company identification:

 

MoiBella.  Distributor  of Otostick® in Australia with registered business name OTOSTICK AUSTRALIA , henceforth ‘The Company’,is based in PO BOX 497 1730 Australia ; our contact e-mail: customerserviceau@otostick.com.

Any purchases made on au.otostick.com are subject to the General Conditions and Law 7/1998, dated 13 April, on General Terms and Conditions. These purchases are regulated by Law 31/2002, dated 11 July, on Information Society Services and Electronic Commerce.

Legal capacity:

The Customer states they have the capacity to conclude the present contract, whose General Conditions are presented below, i.e. the physical person must be an adult and neither under guardianship nor legal supervision.

The Customer is understood to have accepted the General Conditions by making any order through the website, by telephone or by e-mail.

A minor may use our services with the consent of their parents, tutors or legal representatives. The parents, tutors or legal representatives are responsible for a minor accessing any of the services.

Choosing products:

By placing an order, the customer is fully and unreservedly accepting the prices, description of the products for sale and the General Sales Conditions, in addition to any further conditions specified within the order. The Company will inform the customer without delay of the unavailability of any product ordered.

The Customer bears full responsibility for choosing the product and its adaptation to their needs. The Company is not liable for this matter. Should the Customer require further or complementary information about product characteristics or use, then this can be requested from the Company. Having already been informed about the products sold by the Company and having verified and being satisfied by the requirements determined by this latter, the Customer is then responsible for the order. At no point is the Company liable for direct or indirect damage of any kind that may arise from misuse or not being able to use the product sold.

Price, payment and billing:

  • Purchases made from au.otostick.com will show OTOSTICK AUSTRALIA in your bank statement.

  • The total cost, including fees and delivery costs, are given in the purchase summary.
  • We must inform you that we are not liable for fees or customs duties that some countries apply to foreign shipments.
  • The Company reserves the right to modify its prices at any time and is committed to applying the current rate at the time of the Customer’s order.

Order tracking:

SHIPPING

HOW LONG DOES SHIPPING TAKE?

Your order will be delivered in 1-6 business days for all Australian Capital Cities. Please allow an additional 1-2 business days for rural areas.

To ensure secure delivery, all parcels must be signed for upon receipt. If you don’t expect to be home during normal business hours, please choose a delivery address where someone will be available to sign for your parcel.

*Peak periods such as Public Holidays can experience longer delivery times, please allow 3-5 business days.

HOW MUCH DOES SHIPPING COST?

Shipping is $8 for standard Delivery, 1-6 business days for all Australian Capital Citie

Express Postage is $15 with Delivery time frame of 2-3 Business days. This excludes rural areas, please contact Courier for more details.

 

Australia to New Zealand Shipping $20      2 – 7 business days

 

 *Duties and Taxes are customers responsibility.  If the amount to be paid to Customs is under $60, this will be waived, but if it’s $60 or more, you’ll have to pay duty and GST plus an import entry transaction fee and MPI levy. Please see New Zealand Duty Estimator here:  https://www.customs.govt.nz/personal/duty-and-gst/whats-my-duty-estimator/

 

WHERE IS MY ORDER?

Once your order is shipped you will receive a confirmation email from OTOSTICK AUSTRALIA which will include your consignment number.

You can track the progress of your order through to shipment by visiting the couriers website and entering your consignment number. If you are unable to locate your consignment number, or if you have any questions about your shipped order please send us an email at customerserviceau@otostick.com Contact Us and our Customer Service team will assist you with your enquiry.

Cancellation or modification:

The order may be cancelled, changed or modified free of charge if the order is still ‘Pending’ and in the 12 hours following order placement.

MoiBella/ Otostick Australia  reserves the right to cancel delivery of any order when:

  • The delivery address lies outside our coverage area.
  • The delivery address has been altered or is untraceable due to natural disasters such as floods, earthquakes, etc. or cadastral reasons. The procedure in this case is to contact us to provide a new temporary address.
  • There have been various attempts to find the customer and delivery has proven impossible. In this case, all product costs are returned upon the parcel returning to our pharmacy.
  • The quantity requested surpasses the maximum dimensions and volume for the transport company to handle comfortably.
  • Fraudulent Customers

Product not in stock:

Should an item be out of stock or momentarily unavailable, the Company will contact the Customer immediately and provide a new delivery schedule or, should it prove impossible to provide said product, cancel it.

 

 

Australia to New Zealand Shipping $20

2 – 7 business days

 Please note that the 3 packs with free shipping is only available to Australia

 

*Duties and Taxes are customers responsibility.  If the amount to be paid to Customs is under $60, this will be waived, but if it’s $60 or more, you’ll have to pay duty and GST plus an import entry transaction fee and MPI levy. Please see New Zealand Duty Estimator here:  https://www.customs.govt.nz/personal/duty-and-gst/whats-my-duty-estimator/

 

 

RETURNS

Returns are only accepted in the case of breakage, faulty goods or some kind of defect or mistake in the order made by au.otostick.com.

The Customer needs to check the status of the packaging and that the delivery is correct according to the order placed. As a consequence of the above, , a maximum period of 7 days is available for returns from the date of receipt of the order. In this case, delivery costs are met by the Customer.

Prior to this, the Customer must first contact our customer services department within the period given by e-mail  customerserviceau@otostick.com with ‘Incident + order no.’ as the subject or by telephone (02 867 89913) and we will let them know how to proceed with the returns process. No repayment will be made without prior communication between the Customer and us and accepted by Miobella.

For the returned goods to be admitted, the product and its packaging must be in perfect conditions and include all accessories and original documents. The returned article must be properly packaged when sent.

 

CONSUMER GUARANTEES

As a consumer you are entitled to the benefit of consumer guarantees in respect of items purchased from OTOSTICK AUSTRALIA that cannot be excluded under the Australian Consumer Law. In accordance with Australian Consumer Law, if the item has a major failure, you may reject the item and seek a refund or exchange.  For more information, please visit http://consumerlaw.gov.au/

Where an item is damaged through misuse, accident or abnormal use, the Australian Consumer Law or any manufacturer’s warranty may not apply, and OTOSTICK AUSTRALIA may not provide a refund, exchange or repair. OTOSTICK AUSTRALIA will require an original proof of purchase before providing a remedy under the Australian Consumer Law.

Consumer guarantees cannot be excluded and are in addition to any manufacturer’s warranties or extended warranties purchased or given to you.

PRIVACY

OTOSTICK AUSTRALIA  is committed to protecting your privacy.

OTOSTICK AUSTRALIA respect your personal information and your privacy is important to us. OTOSTICK AUSTRALIA is committed to maintaining the highest standards to protect your personal information.

In order to provide you with the best service we may ask you to provide us with personal information from time to time. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information in Australia.

All information which is held by OTOSTICK AUSTRALIA is governed by the latest version of this Privacy Policy at all times. OTOSTICK AUSTRALIA  may change this Privacy Policy at any time without notice. We encourage you to check our Privacy Policy regularly so that you are aware of any changes.

Operation of our Policy

You will be made aware when any personal information is required that may allow OTOSTICK AUSTRALIA to identify or contact you. Personal information will usually be requested when you register , subscribe to newsletter or join a competition. By consenting, either expressly or impliedly, to OTOSTICK AUSTRALIA processing your personal information, you will be deemed to have read and accepted the terms of this Privacy Policy. OTOSTICK AUSTRALIA  will not process your personal information, unless it has your actual or deemed consent. Your personal information will only be used in accordance with this Privacy Policy. You are free at any time to opt out of receiving information from OTOSTICK AUSTRALIA  at the end of each communication.

We comply with the law

OTOSTICK AUSTRALIA  is bound by the Privacy Act 1988(Cth) and the Australian Privacy Principles (APPs) in Australia. This Privacy Policy sets out OTOSTICK AUSTRALIA’s practices in relation to the collection, use, disclosure and handling of personal information in Australia.

 

moiBella

moiBella
OTOSTICK AUSTRALIA
PO BOX 497
SEVEN HILLS 1730
customerserviceau@otostick.com
OPENING HOURS
Monday to Friday 9am - 5pm AEST

Information Interest

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