moiBella / Otostick Australia (ABN 99 173 893 348) is the official authorised distributor of Otostick® ear correctors in Australia, trading as moiBella / Otostick Australia. We are based in New South Wales, Australia.
All purchases made on au.otostick.com are governed by these Terms & Conditions and the laws of New South Wales, Australia. These purchases are also subject to the General Conditions and Law 7/1998, dated 13 April, on General Terms and Conditions, and are regulated by Law 31/2002, dated 11 July, on Information Society Services and Electronic Commerce. moiBella / Otostick Australia complies with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth), the Privacy Act 1988 (Cth), and the Spam Act 2003 (Cth).
For assistance: customerserviceau@otostick.com
By placing an order with moiBella / Otostick Australia — whether through our website, by phone, or by email — you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding contract, and accept these Terms & Conditions in full.
If you are under 18, you may only use our services with the express consent of a parent, guardian, or legal representative, who will be responsible for all use of our services by the minor.
By proceeding to check out “I agree to Terms and Conditions” and/or providing your email address, you consent to receive promotional communications from us, including discount offers, new product announcements, and special promotions.
You may opt out at any time by clicking the “Unsubscribe” link in any email we send, or by contacting us directly at customerserviceau@otostick.com. Opting out will not affect the processing of your order or any transactional communications related to your purchase.
By placing an order, you confirm your full and unreserved acceptance of the prices, product descriptions, and these Terms & Conditions.
The customer bears responsibility for selecting a product suited to their needs. moiBella / Otostick Australia is not liable for any direct or indirect loss, damage, or injury arising from misuse or unsuitability of a product, to the extent permitted by law. If you require further information about any product before purchase, please contact us at customerserviceau@otostick.com.
We will notify you promptly if any product becomes unavailable after your order is placed.
All prices are displayed in Australian Dollars (AUD) and include GST where applicable. The total cost — including product price and any applicable delivery fee — is shown in the order summary before payment is confirmed.
moiBella / Otostick Australia reserves the right to amend pricing at any time. The price applicable to your order is the price displayed at the time of purchase.
Please note: purchases from au.otostick.com may appear as OTOSTICK AUSTRALIA on your bank or credit card statement.
moiBella / Otostick Australia is not liable for any customs duties, taxes, or import fees applied by overseas authorities to international shipments.
We offer flexible payment options through Afterpay and Klarna. All BNPL services allow you to split your purchase into four equal fortnightly interest-free instalments. You receive your order immediately.
For free and confidential financial counselling, call the National Debt Helpline on 1800 007 007.
Orders are typically processed and dispatched within 2 business days (excluding weekends and public holidays).
Estimated delivery timeframes are provided as a guide only and may vary due to carrier delays, peak periods, or circumstances outside our control.
| Service | Est. Delivery | Cost | Notes |
|---|---|---|---|
| Free Shipping Uninsured |
1–14 business days | Free | Tracked delivery without signature. In the event of a lost parcel, please lodge an enquiry with the carrier, and we will assist you where required, subject to your rights under the Australian Consumer Law. |
| Standard Insured | 1–6 business days | $8.00 | If your parcel is confirmed lost in transit, we will issue a replacement and manage the insurance claim with the courier on your behalf. See insured delivery note below. |
| Priority / Express Post | 2–3 business days | $15.00 | Tracked delivery without signature. In the event of a lost parcel, please lodge an enquiry with the carrier, and we will assist you where required, subject to your rights under the Australian Consumer Law. |
| Premium Express Auspost / DHL / Startrack / Toll |
1–3 business days | $25.00 | Fastest available option. We select the best carrier for your location. Rural areas may experience additional delays. See important note below. |
| Service | Est. Delivery | Cost |
|---|---|---|
| Economy | 10+ business days | $15.00 |
| Express (Australia Post) | 2–7 business days | $28.00 |
| DHL / Toll / UPS etc* | 2–5 business days | $45.00 |
We select the best carrier for your location. Rural areas may experience additional delays.
Duties and taxes are the customer’s responsibility. Use the New Zealand Duty Estimator to calculate applicable charges before ordering.
International deliveries may be subject to customs processing and delays outside our control. Duties and taxes (if applicable) are the responsibility of the recipient.
Where delivery is confirmed by the carrier, responsibility for the goods passes to the customer, subject to your rights under the Australian Consumer Law.
By selecting a delivery option without signature, or by providing delivery instructions (e.g. “leave at door”, “leave in mailbox”, “leave at front” or similar), you authorise the carrier to leave your parcel unattended at the delivery address. This may include leaving the parcel in a location deemed safe by the delivery driver.
Delivery instructions provided at checkout are passed directly to the carrier as submitted. We are unable to modify or override carrier delivery processes or policies. Where Authority to Leave is provided, delivery may occur without a signature, and parcels may be left unattended.
Providing Authority to Leave or delivery instructions may affect how the carrier handles your parcel, including any insurance or compensation processes applied by the carrier. If you have questions regarding delivery location or handling, please contact the carrier directly.
Customers are responsible for ensuring that all delivery details provided at checkout are complete and accurate. Orders are processed based on the information supplied, and we are unable to redirect, amend, or retrieve parcels once they have been dispatched.
Australia Post and other carriers may no longer leave a physical card if delivery is attempted and missed. Customers are encouraged to actively monitor their delivery by:
To ensure you receive all order communications, please add our email address to your safe sender list: customerserviceau@otostick.com
This helps prevent important delivery updates from being filtered into spam or junk folders.
Nothing in this section excludes or limits your rights under the Australian Consumer Law.
To ensure fair use of our services and protect against fraudulent claims:
Where tracking confirms a parcel has been delivered to the address provided at checkout:
Once the carrier investigation is completed:
Repeated or suspicious claims may be declined where evidence indicates successful delivery.
Orders may be cancelled, changed, or modified free of charge provided the order status is still Pending and the request is made within 12 hours of placement.
moiBella / Otostick Australia reserves the right to cancel an order in the following circumstances:
If a product is out of stock, we will contact you immediately to arrange an alternative delivery date or offer a full refund.
We sincerely apologise if your order is incomplete. If you believe an item is missing, please retain all original packaging including the shipping label and envelope, and send a photo of what you received to customerserviceau@otostick.com.
We will investigate and respond within 24–48 business hours. Please note that our parcels are sealed and labelled with the unit count before dispatch to verify packing accuracy.
moiBella / Otostick Australia accepts returns in accordance with the Australian Consumer Law (ACL). Returns may be available where:
Change of mind returns are not accepted for opened products.
You have up to 30 days from the date of receipt to notify us of an issue. To initiate a return, please email customerserviceau@otostick.com with the subject line: Incident + [Your Order Number].
Returns must be approved prior to being sent back. Items returned without prior authorisation may not be accepted.
Where a product is claimed to be faulty or defective:
Returned items must be:
Return shipping costs are the responsibility of the customer unless the product is confirmed to have a major failure under the Australian Consumer Law.
Where applicable, refunds may be adjusted to account for shipping costs incurred by moiBella / Otostick Australia. This does not affect your rights under the Australian Consumer Law.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
As a consumer, you are entitled to the benefit of consumer guarantees under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). These guarantees cannot be excluded, restricted, or modified.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
If a product has a major failure, you are entitled to choose a refund or replacement. If a product has a minor failure, we may repair or replace it at our discretion. This includes where products are not of acceptable quality, not fit for purpose, or do not match their description.
Consumer guarantees do not apply where damage has been caused by misuse, accident, or use contrary to the product instructions.
Proof of purchase is required for all warranty and ACL claims. For more information, visit consumerlaw.gov.au.
moiBella / Otostick Australia (ABN 99 173 893 348) is bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. We are committed to protecting your personal information and handling it responsibly, transparently, and securely.
This Privacy Policy applies to all personal information collected by moiBella / Otostick Australia through au.otostick.com, online marketplaces (including Amazon AU and eBay), in-person events, and any other interactions with customers, suppliers, and business partners.
We collect personal information — such as your name, email address, phone number, and delivery address — when you place an order, register an account, subscribe to our newsletter, or contact us for support. This information is used to:
We will not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers (such as delivery carriers and payment processors) solely for the purpose of fulfilling your order. All third parties are required to handle your information in accordance with Australian privacy law.
You have the right to access, correct, or request deletion of your personal information held by us. You also have the right to make a complaint if you believe your privacy has been breached. To exercise any of these rights, please contact us at customerserviceau@otostick.com. We will respond to all requests within a reasonable timeframe.
moiBella / Otostick Australia may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to review it periodically.
If you have a privacy concern or complaint, please contact us at customerserviceau@otostick.com. If we are unable to resolve your concern, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
